Refund Policy

Last updated: March 1, 2025

We want you to feel confident working with CodeShip. This Refund Policy explains how cancellations and refunds work for our project-based engagements.

Project-Based Work

Most engagements are governed by a statement of work ("SOW") that defines the scope, timeline, and deliverables. The following applies unless your SOW states otherwise:

• A 50% deposit is required to begin work. Once we commence, the deposit is non-refundable.
• The remaining balance is due upon delivery of the agreed milestone or project completion.
• If you cancel after work has begun, you will owe for all work performed and any non-recoverable costs incurred through the cancellation date.
• If we have not yet started work, deposits may be refunded at our discretion.

Subscriptions

If you are on a subscription plan:

• You may cancel future billing at any time.
• Your plan remains active until the end of the current paid period.
• Fees already paid are non-refundable unless stated otherwise in a subscription addendum.

Satisfaction Guarantees

Any guarantee we explicitly publish or include in an SOW will govern. Otherwise, no refunds are provided after work begins, except as required by applicable law.

How to Request a Refund

To request a refund or discuss a cancellation, contact us at contact@codeship.net. Please include your project name and the reason for your request. We will respond within 3 business days.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.